HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24-48 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to correct the address to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
Note: Shipments that are returned to our warehouse because of an incorrect shipping address or attempted delivery with no answer, may not be refunded.
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1-3 business days after you place your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.
GENERAL SHIPPING INFORMATION:
Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1-3 business days, and you will receive an email with the tracking number soon after. Depending on where you live, packages should be delivered within 12 business days from the date of shipment. (This can vary due to carrier.)
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may arrive 1-2 business days apart. We will attempt to reduce the amount of packages going to the same person and address when possible.
OUT OF STOCK/BACK ORDERED ITEMS:
If any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
Our warehouse staff are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
DO YOU SHIP INTERNATIONALLY?
At this time, we only ship to the US. However, we have plans to expand internationally and hope to have this option available in the future.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment didn't arrive in perfect condition! Please contact us at firstname.lastname@example.org with your name, picture of the item(s), and order number for further assistance.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
WHY ISN'T MY TRACKING NUMBER WORKING?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items are properly shipped.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER. WHAT HAPPENS NOW?
All domestic (U.S) delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 7 days after the delivery of your order so make sure to contact us within that time frame. Items will need to be unused and in the original packaging to be approved for refund. For assistance, please either use the Contact Us tab or email us at email@example.com.